Baseball I got Panini'd. What should I expect?

zlw1

zlw1

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I purchased one of those Mega Box 2024 Panini Crusade Products.

1/2 of my packs cards were all damaged because the box is not packed well. Corners look like they were slammed with a hammer and bent inward.
I uploaded pictures, which is something I've never had to do before, and to make matters worse, there was no autograph in the box.
I setup a quality assurance and mailed in the necessities for the missing card in my box.

As far as the uploaded cards, when I submitted them it's sat like this for 5 days now.. I had to do this 21 times 🤦‍♂️
1727228134456.png

What is the turn around time for them to approve the return of these?

Thanks, and I hope you too do not get Panini'd.
 
zlw1 said:
I purchased one of those Mega Box 2024 Panini Crusade Products.

1/2 of my packs cards were all damaged because the box is not packed well. Corners look like they were slammed with a hammer and bent inward.
I uploaded pictures, which is something I've never had to do before, and to make matters worse, there was no autograph in the box.
I setup a quality assurance and mailed in the necessities for the missing card in my box.

As far as the uploaded cards, when I submitted them it's sat like this for 5 days now.. I had to do this 21 times 🤦‍♂️
View attachment 20989

What is the turn around time for them to approve the return of these?

Thanks, and I hope you too do not get Panini'd.
Click to expand...
This is just crazy...never had to do it as I don't do Panini too much. Good luck man!
 
dragonslayer913 said:
Wait a minute you had to send Panini 21 tickets for each damaged card what a joke !!!
Click to expand...
And I had to upload four pictures per ticket
1) Front full view, with explanation of defect
2) Back full view, with explanation of defect
3) Picture of my Walmart receipt from my phone
4) an up close picture of the defect with explanation.

That's the real panini experience.

They'll probably tell me it fits within normal quality control like they did with mosaic when half of the cards had these awful print marks and deep scratches in the foil.
But yeah, as an example, this is what one looked like.
image.jpg

I got so good at submitting tickets that it only took an HOUR to submit 21 tickets. lol
The first one took like 10 minutes because the page wouldn't take my first picture, then it started to warm up to me.
 
AndyDrummond said:
This is just crazy...never had to do it as I don't do Panini too much. Good luck man!
Click to expand...
It's the first time I've bought Panini since 2022 FOTL Mosaic Baseball... and that was an absolute S Show for quality control.

Only reason I purchased this product is that there wasn't another baseball product except for full price??? 2022 Topps Chrome on the shelves with everyone's favorite #14 on the box. And I refuse to buy anything with that person on the box or pay full price for what should be a $9.98 product (considering the Buyback program is 2 years expired)
 
zlw1 said:
And I had to upload four pictures per ticket
1) Front full view, with explanation of defect
2) Back full view, with explanation of defect
3) Picture of my Walmart receipt from my phone
4) an up close picture of the defect with explanation.

That's the real panini experience.

They'll probably tell me it fits within normal quality control like they did with mosaic when half of the cards had these awful print marks and deep scratches in the foil.
But yeah, as an example, this is what one looked like.
View attachment 20990

I got so good at submitting tickets that it only took an HOUR to submit 21 tickets. lol
The first one took like 10 minutes because the page wouldn't take my first picture, then it started to warm up to me.t
Click to expand...
WOW !!!! absolutely nuts as that a retail thing ?
 
just got my redemption 2 years asked for replacement ending getting card was suppose over 2 years
 
Got notification this morning to send all the cards back for replacement. So, let the process begin! lol
 
Here is the thick stack of paper that you have to print when you ship 20 cards back to Panini. One per every single card. It is ridiculous.
 

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I will give Panini some props here as well.
I got notification this morning that they received my contents for the missing hit, and within 2 weeks of mailing it in, I got this notification
1727887091383.png
It may not be a great card now, but I'm just glad they took care of the issue in a VERY reasonable amount of time.
This must've been someone's expired redemption, but I'll take it!
 
To pick this story back up, I emailed panini because I tried calling them for a status on the cards that were damaged.
They are so backlogged, and presumably understaffed that they told me I can have them send that cards back to me as is, or wait, with no ETA.
I had a similar circumstance happen during COVID with 2020 Prizm where it took 2.5 years to receive replacement cards, and I had completely forgotten about them at that point when two random cards came in replacement for a bunch of damaged cards from hanger packs I had opened.

With that, I'll see you all around Thanksgiving of 2026 with a follow up!
 
Might be more than one turkey that day!

Still waiting for a redemption substitute 2 years ago.
Supposed to be 4 months.
 
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